Seated
Up to 140
Twist Gallery
Toronto, ON (Show Map)
Twist Gallery, Toronto, Galleries/Museums for Weddings, Parties & More
Standing
Up to 250
Catering
On-Site Catering
Pricing
$120 - $155 /person
About
A stylish event & art venue, Twist Gallery offers 5000 sq ft of event space, ideal for weddings, social & corporate occasions. A New York style loft venue with high, beamed ceilings & French arch windows, Twist overlooks Toronto's colourful Queen St West.
Contact Info
Venue Features
Catering Info
Capacity Info
Badges
35
Reviews
4 User photos
Nicole
Dino
The venue itself is stunning with an open concept. Nadia and her team made sure to provide floor plans, a detailed itinerary and she referred her A/V supplier to ensure our event went smoothly.
If you're looking for a venue that combines beauty, functionality, and outstanding service, I highly recommend Twist Gallery.
Elizabeth
The most unfortunate situation was with the chairlift at the back of the venue. When we first visited Twist for a tour, they did not have a chairlift. We were told by the owner Nadia that they were having a chairlift installed and it would be wheelchair accessible. We had a guest in a wheelchair attending the wedding and wanted to ensure she would not have any problems. The first time we visited after booking, the chairlift was not working properly and only made it halfway up the stairs. We reminded the staff at Twist several times that it would be vital to have the chairlift working on our day, and were reassured multiple times that it would be working and that our guest would be able to get into the venue with her wheelchair. The day before our wedding, the guest visited the venue with her husband and was unable to use the lift as she could not get on independently without the use of her legs. In addition, her husband visited the bathrooms and found that they were not at all accessible for someone in a wheelchair. These guests thus could not attend our wedding which was mortifying for us and even more demoralizing for them. We pointed this out to Nadia, the gallery owner, after our wedding and tried to seek a resolution. Nadia was not at all helpful, did not apologize and proceeded to double down that we were in the wrong and that the Twist website had all the necessary information, even though her and her staff told us multiple times that the venue was wheelchair accessible. We asked if we could be refunded for the cost of the two guests who could not attend and Nadia’s response was “I don’t feel like I need to give you that money back, but I will”. She then proceeded to argue with us over multiple emails about the amount to give us back. It felt extremely disrespectful and rude.
Another unfortunate event was when we booked a time close to our wedding to visit the gallery with some of our family members. We were planning on making sure we would have enough decor, practice the timing of our song for walking down the aisle and ask some last minute questions. A gallery staff member gave us a date and time and sent us a Google Calendar invite to meet with Nadia. We left work early to make it downtown for the meeting. A few family members also made the effort to get downtown, however when we entered the gallery it was being painted and no staff were there. We waited around a bit and tried calling Nadia and other staff members but got no answer. Finally the painter was able to reach Nadia and asked her to give us a call which she did. She apologized briefly, then began to give us a tour of the venue over the phone as if we were new patrons, rather than a couple that had already booked the gallery and paid her tens of thousands of dollars to have our wedding there. It was obvious she didn’t have a clue who we were. We also brought this up following the wedding on our phone call with Nadia. Rather than apologizing she indicated that she “didn’t know how that happened” and blamed her staff member for the scheduling error which was rather unsatisfactory.
We also had an issue with the linen napkins provided by Twist. The week before our wedding we were contacted by a Twist staff member who asked us to pick a new colour for our napkins as they did not have enough of the colour we had chosen a full year prior. We recognized that this was not a big deal but we had matched all of our table decor to this napkin colour and felt that as a wedding venue, Twist should find a way to get us the napkins we asked for without stressing us out the week before our wedding! Twist told us they would contact us the Tuesday before our wedding (our wedding was Saturday) to see if “maybe” the napkins became available. Of course they never reached out to us, and we had to call the gallery multiple times to get an answer. Finally we were contacted via email and they let us know our original colour was now available. The whole situation was handled very poorly. When we brought this up with Nadia during our phone call, she indicated that “this has never happened before”. We expressed that we didn’t feel this should have been brought to our attention at all and that maybe moving to another linen company would have been the best move. Nadia continued to be defensive and said “yes, that’s what I was going to do.” That was never presented to us as an option- the only thing we were offered was to pick a different colour. Nadia never stepped in to help with the napkin issue (it was all done through her staff), so for her to suggest that she would have found a different napkin provider less than a week before our wedding is simply not true.
My mom was in charge of florals, decor and table centers and put a ton of effort into getting everything ready for our day. She was told the tables would be ready for set-up at 2:30 on the day of our wedding, however when she turned up at 3 they were not at all ready and my mom had to wait around when she could have been helping me get ready and getting pictures done. She ended up helping the service staff put the tablecloths on, and let them know how she would like everything set up. Unfortunately they didn’t do what she specified and she had to go to all 125 places to change them at the start of the wedding. Not only this but Nadia brought 3 tour groups through to see the venue as they were rushing to set up, and the staff were incredibly inflexible around what my mom could put where, where she could store the boxes for transporting items home, and a host of other things. The service staff ended up hiding the boxes in the plating area under a table as the Twist staff were so unaccommodating.
Overall, the planning process at Twist felt impersonal, lacked accommodation and flexibility, and was oftentimes downright rude. Nadia could not keep track of our payments and would ask us multiple times if we had paid certain installments (we always had) and how we had paid (cheque or e-transfer). The washrooms are inadequate and there was often a line throughout the night, and they were not even walker accessible- my grandmother had to leave her walker outside and get help from someone else to get to the bathroom. Any items that were left at the venue after our wedding were thrown out. There is a bar downstairs that plays really loud music which you can hear very clearly. This didn’t affect our ceremony but later on during speeches it was distracting. There were a lot of good elements at Twist and we were really pleased with our wedding overall, however it was sadly overshadowed by a lot of these issues and how Nadia responded. We don’t know how this venue has such a high rating as we would caution other couples to consider these things before booking their event at Twist Gallery.
Rebecca
The venue is stunning and beautifully set up, providing a warm and elegant atmosphere that all our guests loved.
The team (Nadia, Nimna, Marisa, and Kevin) was incredibly organized and attentive, making the lead-up and the day seamless and stress-free for us. The bar and wait staff were also fantastic.
We can’t say enough about the food from Gusto 54—it was delicious and exceeded our expectations.
We wholeheartedly recommend Twist Gallery for weddings, and we look forward to returning as guests one day.
Cate Monteiro
Myriam Galarneau
Treeline Catering
Kiss the Cook Catering
Twist Gallery is a superb choice for any special event. The space looks amazing left untouched, but also works as a blank canvas for custom decor. Food stations and cocktail parties would be our favorite style of event held at this venue, although the possibilities are quite endless! We relish every opportunity to work with Twist Gallery and highly recommend this venue.
A List Beauty
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Map
1100 Queen St W, Toronto, ON M6J 1H9
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